Importance of Performance Expectancy, Effort Expectancy, Social Influence on Behavioral Intention and Actual Usage e-Healthcare Application in Indonesia

Rofiah, Chusnul and Suhermin, Suhermin Importance of Performance Expectancy, Effort Expectancy, Social Influence on Behavioral Intention and Actual Usage e-Healthcare Application in Indonesia. International Journal of Research and Analytical Reviews (IJR).

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Abstract

e-Healthcare has become one of the most relevant IoT devices that have an impact on the economy and social impact (Martinez-Caro et al., 2018). Remote monitoring of patients and detecting errors during exercise is the reach of e-Healthcare. Recent e-Healthcare requirements lead to the most efficient form of medical service that can be provided to people away from hospitals and reduce the burden on hospitals. One of e-Healthcare that already establish in Indonesia is Alodokter. It is important for Alodokter as one of the largest digital products in Indonesia in maintaining and increasing the actual usage of customers in using the digital health in order to lead the market in the midst of increasingly fierce competition. Primary and secondary data are used in this research, the questionnaires are distributed to Alodokter Customers in East Java, Data is measured by validity and reliability test. The sampling method used in this study is non-probability sampling method, specifically snowball sampling. The data is analyzed using SPSS 25.0, the research model is being tested using normality, heteroscedasticity, multicollinearity and linearity test. The data also tested with multiple linear regression and coefficient of determination test, and hypothesis test are done with F-Test and T-Test. The purpose of this study is to evaluate between Performance Expectancy, Effort Expectancy and Social Influence has the greatest influence on Behavioral Intention and Actual Usage of Alodokter in East Java. Also, Behavioral Intention of Alodokter in East Java is having significant influence towards Actual Usage of Alodokter in East Java both partially and simultaneously. This result is important for marketing strategy and also human resource management to improve the strategies in order to increase behavioral intention of the product.

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