EFFECT OF JOB SATISFACTION, ORGANIZATIONAL COMMITMENT, AND ORGANISASIONAL CLIMATE ON NURSING SERVICE QUALITY THROUGH ORGANIZATIONAL CITIZENSHIP BEHAVIOR.

Tulak, Grace Tedy and Suhermin, Suhermin and Ujianto, Ujianto (2018) EFFECT OF JOB SATISFACTION, ORGANIZATIONAL COMMITMENT, AND ORGANISASIONAL CLIMATE ON NURSING SERVICE QUALITY THROUGH ORGANIZATIONAL CITIZENSHIP BEHAVIOR. International Journal of Advanced Research (IJAR), 6 (3). pp. 375-383. ISSN 2320-5407

[img] Text
028-Turnitin.pdf
Download (2MB)

Abstract

Health-care industry paradigm currently requires hospitals providing satisfactory services to meet patients' needs and desires as well as to follow professional and medical codes of conduct. This study aimed to analyze and test the effect of job satisfaction, organizational commitment, and organizational climate on nursing service quality through organizational citizenship behavior (OCB) in the Sawerigading Palopo Public Hospital. Therefore, field survey with questionnaires was applied to collect data. It took samples of 135 nurses working in the Sawerigading Palopo Public Hospital. As the result, OCB did not mediate the effect of job satisfaction on nursing service quality. However, OCB mediated the effect of organizational commitment on nursing service quality. Moreover, OCB mediated the impact of organizational climate on nursing service quality in the Sawerigading Palopo Public Hospital. Keywords: Job Satisfaction, Organizational Commitment, Organisasional Climate Service Quality, OCB

Item Type: Article
Uncontrolled Keywords: ob Satisfaction, Organizational Commitment, Organisasional Climate Service Quality, OCB
Subjects: H Social Sciences > H Social Sciences (General)
Depositing User: Hangga Danutomo
Date Deposited: 11 Apr 2023 04:05
Last Modified: 11 Apr 2023 04:05
URI: http://repository.stiesia.ac.id/id/eprint/5506

Actions (login required)

View Item View Item