THE EFFECTS OF COMMITMENT, COMPETENCE, WORK SATISFACTION ON MOTIVATION, AND PERFORMANCE OF EMPLOYEES AT INTEGRATED SERVICE OFFICE OF EAST JAVA

Murgianto, Murgianto and Sulasmi, Siti and Suhermin, Suhermin (2016) THE EFFECTS OF COMMITMENT, COMPETENCE, WORK SATISFACTION ON MOTIVATION, AND PERFORMANCE OF EMPLOYEES AT INTEGRATED SERVICE OFFICE OF EAST JAVA. International Journal of Advanced Research, 3. pp. 378-396. ISSN 2320-5407

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Abstract

Before reform, performance of employees in License Services Agency/Office in Indonesia is still felt sluggish, convoluted and there is no certainty of cost and how long service duration can be completed. Post- reform people require employee performance be improved, then established Service Agency/Office in an integrated manner by the Government of Indonesia through Presidential Decree No. 27 of 2009. This study purposed to examine the effects of commitment, competence, motivation and work satisfaction on employee performance. The method used is survey with employee population in 7 regencies Province of East Java, Indonesia amounted to 250 respondents. Samples were taken from 154 respondents at random. Data analysis method using Equation Structural Modeling (SEM) with Amos Version 20. The results showed that after implemented one door integrated services had been increased employee performance due to by work motivation partially mediate the effect of work satisfaction on employee performance. Dominant variable in affecting employee motivation is a commitment, subsequently competence and work satisfaction. Dominant variable in affecting employee performance is motivation, afterwards satisfaction, commitment, and competence. Dominant variable in affecting employee performance is motivation, then satisfaction, commitment, and competence. In general it can be concluded that commitment, competence, and work satisfaction respectively have significant effect on the motivation of employees who working at the Integrated Services Office of East Java. Commitment, competence and work satisfaction each also have a significant effect on the employees performance at the Integrated Services Office in East Java, accepted the truth. Meanwhile, work motivation significant effect on the performance of employees in the Integrated Services Office in province of East Java. Key words: commitment, competence, Work satisfaction , motivation and performance

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