Peningkatan Loyalitas Mahasiswa Yang Dipengaruhi Oleh Kualitas Pelayanan Akademik dan Kepuasan Mahasiswa (Studi Kasus Pada Mahasiswa S1 Dan D3 STIESIA Surabaya)

Nugroho, Novianto Eko (2020) Peningkatan Loyalitas Mahasiswa Yang Dipengaruhi Oleh Kualitas Pelayanan Akademik dan Kepuasan Mahasiswa (Studi Kasus Pada Mahasiswa S1 Dan D3 STIESIA Surabaya). Jurnal Sosial Humaniora (JSH), 13 (1). pp. 25-38. ISSN ISSN Online: 2443-3527 ISSN Print: 1979-5521

Text Artikel Jurnal Sosial Humaniora (JSH) Vol. 13 No. 1 Edisi Juli 2020.pdf Download (1MB)

Abstract

Higher Education is the highest level of education in the education service business in Indonesia which produces bachelor or diploma graduates to meet the competitive needs of the workforce. This study aims to analyze the increase in student loyalty which is influenced by the quality of academic services and satisfaction of S1 and D3 STIESIA Surabaya students. This study uses a quantitative approach to determine the correlation of student loyalty which is influenced by the role of academic service quality and student satisfaction. This research method uses path analysis. The results showed an increase in student loyalty which was influenced by the role of academic service quality due to high student satisfaction. Keywords: Academic Service Quality; Student Satisfaction; Student Loyalty

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