Items where Author is "., MARNOTO"
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., MARNOTO (2018) PENGARUH CUSTOMER ORIENTATION DAN INOVASI PRODUK TERHADAP LOYALITAS PELANGGAN MELALUI PROCESS DELIVERY DAN KEPUASAN PELANGGAN TELEPON FIXED WIRELINE PT. TELKOM DI SURABAYA. Doctoral thesis, STIESIA SURABAYA.