Customer Integration, Top Management Support, Organizational Structure and Supply Chain Technology Adoption. Examining the Mediating Role of Intention to Adopt Specific Supply Chain Technology

The main focus of the present study is to examine the
impact of top management support, organizational structure,
and customer integration on the intention to adopt specific
technology management and adoption of e-supply chain
technology. Additionally, mediating impact of intention to
specific technology between top management support,
organizational structure, customer integration and adoption
of new technology is assessed as well. The data is collected
from the employees of commercial banks of Indonesia. The
data collection technique adopted was stratified random
sampling. The collected data was analyzed through PLS-SEM
using PLS 3.2.1. The findings of the study revealed that all of
the proposed direct as well, and mediating hypothesis is
accepted. The findings of the study are important for the
practitioners of the banking sector to adopt strategy by which
they can adopt new technology. Moreover, this study fills the
gap of limited studies related to technology in the supply chain
perspective of the banking sector.