WORK EXPERIENCE, INTERPERSONAL COMMUNICATION ON PERFORMANCE AND USE OF INFORMATION TECHNOLOGY, AIRCRAFT MAINTENANCE COMPANIES

This research is to examine the role of work experience, Interpersonal Communication Skills on Performance and
Use of Information Technology as Moderation. Primary data were obtained from interviews with 61 respondents
at an Aircraft Maintenance Line Company in Surabaya, Indonesia. Individual elements in the organization will
show different behavior from one another. The characteristics of this person will be carried over when entering a
new environment, which is manifested in the arrangement of a hierarchy, work, responsibility, and others. The
result of this research is that work experience has no significant effect on performance. Interpersonal
Communication Skills have a significant effect on performance. The use of information technology has a significant
effect on performance, but the use of information technology only acts as a predictor between work experience on
performance and interpersonal communication skills on performance. There is no research that examines the model
as mentioned above. This study provides an overview of the aspects that must be considered in order to maintain
and improve performance in a department that upholds aviation safety.
Key words: information technology, communication, work, aircraft maintenance.