LAPORAN PENELITIAN MODEL DELONE DAN McLEAN UNTUK MENGUKUR KESUKSESAN SISTEM E-LEARNING ( Studi pada PTS di Surabaya)

During the Covid-19 Pandemic, changing the learning system to be online-based, learning using
e-learning, zoom or google meet. The purpose of this study was to determine student satisfaction
with the implementation of e-learning in terms of Information Quality (IQ), System Quality (SQ),
Service Quality (SEQ), User (U), User Satisfaction (US) and the net benefits (NB) received by
students. The population in this study are students at private universities who use eLearning in
their learning system. A sample of 353 respondents using certain criteria. Questionnaire as a
research instrument by using an online application. Data analysis using SEM PLS. The results
showed that Information Quality (IQ), System Quality (SQ), Service Quality (SEQ) had an effect
on User (U) and User Satisfaction (US). The findings of this study also show that User (U) and
User Satisfaction (US) is capable of moderating between Information Quality (IQ), System Quality
(SQ), Service Quality (SEQ) and net benefits (NB) received. The learning system using eLearning
is able to transfer the knowledge of lecturers to students.

Keywords: information quality, system quality, service quality, users, user satisfaction, net benefits