Nursing Performance At Type C Hospital: Empowerment, Commitment, Behavior Organizational Citizenship

Middle class people who are between upper and lower classes tend to choose middle type hospitals, namely
type C because of consideration factors, this article reports the results of the study of the effect of empowerment,
commitment, organizational citizenship behavior (OCB) on nurse performance and the effect of empowerment,
commitment to OCB on type C hospital. This research method is quantitative, in which the study population is nurses
working in type C hospitals in the city of Surabaya. The total sample that has filled in the questionnaire and can be
processed as many as 150. The results of this study are empowerment, commitment, OCB has a positive effect on nurse
performance and empowerment, commitment has a positive effect on OCB. The importance of the effect of empowering
nurses in hospitals in enhancing OCB and organizational performance requires a reliable planning with standardized
evaluations in the recruitment of nurses so that they can obtain high quality human/nurse resources in accordance with
the values held by a home sick.
Keywords : Nurse Performance, Empowerment, Commitment, Behavior Organizational Citizenship