Tulak, Grace Tedy and Suhermin, Suhermin and Ujianto, Ujianto (2018) EFFECT OF JOB SATISFACTION, ORGANIZATIONAL COMMITMENT, AND ORGANISASIONAL CLIMATE ON NURSING SERVICE QUALITY THROUGH ORGANIZATIONAL CITIZENSHIP BEHAVIOR. International Journal of Advanced Research (IJAR), 6 (3). pp. 375-383. ISSN 2320-5407
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Abstract
Health-care industry paradigm currently requires hospitals providing
satisfactory services to meet patients' needs and desires as well as to
follow professional and medical codes of conduct. This study aimed to
analyze and test the effect of job satisfaction, organizational
commitment, and organizational climate on nursing service quality
through organizational citizenship behavior (OCB) in the Sawerigading Palopo Public Hospital. Therefore, field survey with questionnaires was applied to collect data. It took samples of 135 nurses working in the Sawerigading Palopo Public Hospital. As the result, OCB did not mediate the effect of job satisfaction on nursing service quality.
However, OCB mediated the effect of organizational commitment on
nursing service quality. Moreover, OCB mediated the impact of
organizational climate on nursing service quality in the Sawerigading Palopo Public Hospital.
Keywords: Job Satisfaction, Organizational Commitment, Organisasional Climate Service Quality, OCB
| Item Type: | Article |
|---|---|
| Uncontrolled Keywords: | ob Satisfaction, Organizational Commitment, Organisasional Climate Service Quality, OCB |
| Subjects: | H Social Sciences > H Social Sciences (General) H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
| Depositing User: | Perpustakaan STIESIA |
| Date Deposited: | 22 Sep 2021 01:36 |
| Last Modified: | 07 Aug 2026 15:21 |
| URI: | http://repository.stiesia.ac.id/id/eprint/3884 |
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